Refund policy

RIGHT OF WITHDRAWAL

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another form of proof of purchase.

Return shipping costs are not covered by the seller, as customs duties and shipping fees have already been paid in advance.

To initiate a return, you can contact us at avelure.kundenservice@gmail.com.

If your return is accepted, we will provide you with a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at avelure.kundenservice@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and resolve it accordingly.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalized items), and personal care products (e.g. beauty products).

Shoes and sets are also excluded from returns. Shoes and sets are individually assembled; therefore, exchanges or returns are unfortunately not possible.

EXCHANGES

The fastest way to receive the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item separately.

The address stated in our Legal Notice/Imprint is not our return address.

EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another form of proof of purchase.

Acceptance of the delivery is required for this purpose.

REFUNDS

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at avelure.kundenservice@gmail.com.